The Confirmations module tracks which clients have confirmed their upcoming appointments. See at a glance which bookings have been confirmed, which are unconfirmed, and which have not responded to a reminder. Follow up with a personal call for high-value or long appointments to protect revenue.
How It Works
01
Navigate to Diary → Confirmations View to see the full confirmation status list
02
Filter by date range to see tomorrow's unconfirmed appointments
03
Send a one-click follow-up SMS or email to any unconfirmed client
04
Mark appointments as confirmed manually after a phone call
Key Features
Confirmation Status Dashboard
Filter by Date
One-Click Follow-Up SMS
One-Click Follow-Up Email
Manual Confirmation Mark
Automatic Confirmation Links
Unconfirmed Alert
Confirmation Rate Report
Pro Tips
Call every unconfirmed high-value appointment the morning before to protect revenue
Set automated confirmation request messages at 48 and 24 hours before every appointment
Track your confirmation rate monthly — a low rate signals problems with reminder settings